Help & FAQs

Do you offer discounts for large orders?

Yes. We aim that every item shown on our website or in our catalogue will have a discounted price for buying a larger quantity. In addition if you require a bulk quantity please contact our sales team on 0118 939 3218 and they will be pleased to assist you

 

Do your prices include VAT?

As we serve trade businesses as well as those not eligible for VAT we do show our prices without VAT but as soon as you get to the checkout the prices will all be added.

 

Can I order by telephone?

Yes, simply call our sales team on 0118 939 3218 and your order will be taken quickly and efficiently. Our sales lines are open Monday to Friday, 8:30am to 5.30pm and our fully trained staff can also give you advice on any of our products, both before and after you buy.

 

When will my order arrive?

Place your order before 4pm and you should receive all stocked items the next working day. Out of stock and non-stocked items may take a little longer. For further information just contact our Customer Services Team.

 

How will my goods be delivered?

We use a fleet of the most professional carriers who take the utmost care and pride in delivering your order quickly and efficiently. Items are robustly packaged and barcode labeling is used to speed up this process. Upon arrival at your address, a signature is required to ensure you have safely received your order.

 

What if I receive the wrong items or my order is incomplete?

Of course we work hard to ensure you receive exactly the items you have ordered. In the unlikely event that you have received the wrong items we aim to make the process of rectifying this as simple as possible. Just contact our Customer Services Team within 3 working days of receiving yours order and leave the rest to us:

 

What if I am not in when you deliver?

Our carriers will endeavour to leave the package, signed for, by a neighbour or other suitable person. If no-one can be found, they return the order to the depot for safe keeping , leaving you a card with the delivery information and contact number for collection or re-delivery.

 

How do I return damaged goods?

We take every care when packing and delivering your order to ensure it arrives safely and in full working order. In the very rare event that goods are damaged in transit, please contact our Customer Service Team within 3 days of delivery, either by email to sales@theledspecialist.co.uk or call 0118 939 3218. Our experienced team is trained to deal with returns quickly and efficiently, so a replacement item will be with you in a matter of days.

 

Do you offer recycling services?

Yes. Under the WEEE Directive (Waste Electrical and Electronic Equipment Regulations), we’re pleased to offer our customers free recycling for eligible household electrical items on a like-for-like basis so when you buy a new item from us.

Also, under the Waste Batteries Regulations, we offer a take-back scheme for all portable waste batteries.

 

Do you have an environmental policy?

We're committed to supplying customers with the products they need. This includes our huge and comprehensive range of Low Energy lights and fittings, and lamps with lower quantities of heavy metals such as mercury.

We use recyclable packaging, and by holding large stocks we can usually deliver whole orders, which minimises deliveries, thereby keeping lorries off the road.

We are always looking for ways to reduce our impact on the environment whilst still offering a professional, reliable service to our customers. One of the these is the introduction of our new electronic document management system. We no longer send invoices out by post, instead these are emailed to you as soon as your order has been dispatched. We encourage all our customers to either pay by debit/credit card or by BACS

 

How do I open a Business Account?

It couldn't be simpler. If you are a limited company, education establishment or government organisation - just give us a call and we will help you set up an account as there are some security measures which have to be checked.