Product Returns

The LED Specialist Ltd complies fully with and aims to exceed the requirements of the Consumer Contract Regulations.

If you change your mind

We allow you 14 days after we have delivered your order for you to change your mind and to notify us of your wish to return the item(s) for a refund.

Before returning any goods for a refund you must first obtain a returns note from our sales office at 01189507125 / [email protected]. Please have your original order number to hand when calling and include it in any email correspondence.

You are required to state your reason to us over the phone or via email when wanting to make a return. Please ensure that your returns note is printed and included inside your return. PLEASE NOTE: Goods are returned at the customer’s cost and risk. To ensure a refund goods must reach us in perfect condition in the original packaging, the product packaging must be undamaged and unmarked, and the goods must reach us within 30 days of receiving your order.

Please allow 14 days from when we receive your returned goods to obtain your refund. Any carriage charges incurred on your original delivery will not be refunded.

You may be subject to a 20% restocking/handling charge. This will be made aware to you over the phone/email before you send us back the goods.

For clarity refunds will not be issued if:

  • You notify us of your intention to cancel your order more than 14 days after delivery.
  • The goods are not accompanied by a returns note.
  • The goods are not in a perfect re-saleable condition.
  • The goods’ packaging is marked or damaged.
  • The goods arrive back with us more than 30 days after the delivery.

Goods not refunded can be collected or returned to you at an additional cost.

Faulty Items

Please notify us as soon as you become aware that an item you have purchased from us has developed a fault. If the product is within the manufacturer's warranty period we will replace or refund the product as appropriate.

Faulty items should be returned along with a completed returns note. You can get this by calling 01189507125 or emailing [email protected].

In the event the product is proven to be faulty we will refund the cost of returning the item to us.

If after testing and inspection the goods prove not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Refunds will be denied if after testing and inspection the products aren’t proven to be faulty, or they are damaged by poor or incorrect installation. 

Damaged Goods / Short Deliveries

Your order must be checked immediately for damage, shortages or delivery errors which must be reported to us in writing within 5 working days of the delivery.

Claims for damaged goods, delivery shortages or errors will not be entertained outside of the 5 working day notification period.

Return Address

All returns should be well packed and sent to:

The LED Specialist LTD

FAO: Sales Office

121 Loverock Road


RG30 1DZ


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  1. Pat Barnes asks 20 Jan 2024

    I want to return the lamps I wanted them solar lights not electric

    1. Andrew Mutepfa answers 22 Jan 2024

      Hi Pat

      If you are able to ring the office or send us a contact number we can process your request

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  2. MR ALISTAIR BIGGIN asks 27 Nov 2023

    Re: Order #000088968

    I ordered the below at the begining of November...

    Philips Master LED ExpertColor 5.5w GU10 930 25D
    Philips Master LED ExpertColor 3.9w GU10 930 25D

    ...but have only just been able to test them in the artwork spotlight that I wanted them for.

    The beam angle is too big, so I'd like to return them but wanted to check this was ok given it's over the 14day period.

    Can you let me know ?



    1. Andrew Mutepfa answers 27 Nov 2023


      You can still return this to us as we have a 30-day returns day policy. If you are able to return them in the original packaging to the address listed on our Returns page. We will then issue you a refund if the lamps are in working condition or exchange them for other smaller beam angled spot lights you are after

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