Covid 19 Update

 

The LED Specialist understand how critical it is to keep your home lit during this time. We are still working hard to provide the essential products and services that our customers need. All orders are being received and dispatched as normal, over all platforms, via our usual couriers, Royal Mail and APC for next day priority orders. For more information or any questions we are still available on - 0118 950 7125.

For any official notices in regards to delivery delays or service restrictions we will contact you directly or will keep you updated via this page. Please note Royal Mail are experiencing delays so please be patient as all our customers are in the same boat, if you do require anything urgently we recommend upgrading to the APC method available.

Since Covid-19 has affected many businesses we have been ensuring we maintain a high level of hygiene measures to ensure the safety of both our customers and employees. We have distributed personal protective equipment, such as masks and gloves for our employees handling products. The use of disinfectant wipes and hand sanitiser have also been put in place to allow the processing of all returns and deliveries.

Please note for returns; although personal protection is in place we are quarantining all returns for 3 days before we begin to process them. This may cause delays to either your refund or notification of order received back to ourselves.

The LED Specialist delivery couriers will be reducing contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required or signature, the driver will complete these checks themselves at a distance. You can also notify us of a safe place location where the driver can leave your package if you cannot answer the door. Drivers are asked to follow your delivery preference where possible. Please call us or email us if you have any concerns or wish to add a note to your order. In order to protect customers and their neighbours, the ability to deliver your order to a neighbour is not be possible during this time.